If you have a complaint about our products or services, please contact us using the contact form, or you may do so by sending a clearly defined e-mail to . You will receive a substantive response from us within 14 days of receiving the complaint. If you as a consumer do not agree with the solution or we do not come to a solution together? Then you can submit your complaint to the Dispute Commission via the European ODR Platform (https://ec.europa.eu/consumers/odr/). For both consumers and business customers, if they are not satisfied with the handling of the complaint, they can submit the complaint for mediation to Thuiswinkel, for consumers via www.sgc.nl and for business customers via www.thuiswinkel.org.